You should expect a reply within 1 business day.įor fastest service, please be sure to include you serial number in your question. If you need additional assistance, or if the above solutions did not solve your problem, please contact us by clicking on the "Ask a Question" tab above. As with the mechanical sensor, paper must be inserted in the very center for the shredder to detect paper. These are the photo sensors that sense if paper is being inserted into the shredder. These sensors are also located in the very center of the mouth of the shredder, and look like small glass beads or marbles. This should release the debris and/or oil build-up and allow the sensor to retract freely when paper is inserted.Īll other shredders will have an electronic sensor. If there is nothing visible by the mechanical sensor, make sure the unit is unplugged, take a credit card and push up and down on the sensor for about 5 seconds. If there is, turn the unit off and use a needle nosed pliers, tweezers or toothpick to try to remove small amounts of debris from below this mechanical sensor. If that doesn't seem to be the problem, you may want to check to be sure that no paper is stuck underneath this sensor. When shredding small documents, such as checks or receipts, be sure that you are inserting the paper directly over this sensor. On small shredders, the sensor is normally a mechanical sensor, which looks like a plastic bar or lever in the very center of the mouth of the shredder (where you normally insert the paper). This likely has to do with the auto run sensor of your shredder not being engaged correctly. On May 25, 2008, Amy Thomas was shredding mail in the MailMate Paper Shredder when their 19-month-old daughter, Madalyn, started crying and began to pull on. Runs up to two continuous minutes before cool down. Shreds up to eight sheets at 4.59 per minute. Cross-cut shredder is designed for busy professionals. Why does my paper shredder operate in reverse only? This Staples cross-cut shredder operates at a 72-decibel noise level for a non-disruptive hum when used in the office.
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